Messaging Terms & Conditions
Effective Date: May 21, 2025
These Messaging Terms & Conditions ("Terms") govern the use of the messaging services provided by Verda House, LLC, doing business as Align Medical Media ("Align Medical Media," "we," "us," or "our").
By using or receiving communications through our messaging platform, you acknowledge and agree to these Terms.
Purpose of the Service
Align Medical Media provides healthcare practices with a communication platform that enables them to send educational materials and other informational communications to their patients via text message and email.
Align Medical Media serves solely as the technology provider. Healthcare practices determine the recipients, message content, and timing of communications sent through the platform.
Role of Healthcare Practices
Healthcare practices using our Services are solely responsible for:
- Obtaining any patient consent required under applicable federal, state, or local laws before sending communications.
- Ensuring that communications comply with applicable laws and regulations.
- Determining the content and recipients of messages sent through the platform.
Align Medical Media does not independently determine who receives messages and does not send marketing messages directly to patients.
Consent to Receive Messages
By providing your mobile phone number or email address to your healthcare provider, you acknowledge that you may receive communications sent on behalf of that healthcare practice through the Align Medical Media platform.
Message frequency varies and depends entirely on communications initiated by your healthcare provider.
Standard message and data rates may apply according to your mobile carrier and wireless plan.
Receiving these communications is not a condition of purchasing goods or services from Align Medical Media.
Opting Out
You may opt out of future text messages by replying STOP to any SMS message received through our platform.
After opting out, you may receive one final confirmation message indicating that your request has been processed.
If you later wish to receive messages again, please contact your healthcare provider.
Support
For questions regarding our messaging platform, please contact:
Email: [email protected]
You may also reply HELP to a supported text message to receive available assistance.
Please note that replies to messages sent through our platform may not be actively monitored by the healthcare practice or Align Medical Media.
Do not use text messages or email sent through this platform to communicate:
- Medical emergencies
- Urgent medical concerns
- Protected Health Information (PHI)
- Time-sensitive requests
If you have an urgent medical concern, contact your healthcare provider directly or call 911 if appropriate.
Protected Health Information
Align Medical Media is not a HIPAA-covered entity and does not enter into Business Associate Agreements (BAAs).
Healthcare practices using our platform are instructed not to transmit protected health information (PHI), medical records, diagnoses, treatment information, insurance information, Social Security numbers, or other sensitive medical information through our messaging platform.
Recipients should likewise avoid sending PHI or other sensitive information in response to communications received through our platform.
Privacy
Patient contact information processed through our messaging platform is used solely to facilitate communications requested by the healthcare practice.
Align Medical Media does not sell patient information and does not use patient contact information for its own advertising or marketing purposes.
For more information regarding how we collect, use, retain, and protect personal information, please review our Privacy Policy.
Carrier Disclaimer
Wireless carriers are not responsible for delayed or undelivered messages.
Delivery of messages is subject to effective transmission by your wireless carrier, internet service provider, and other third-party service providers.
Changes to These Terms
We may modify these Messaging Terms & Conditions from time to time. Any changes will become effective upon posting an updated version on this page with a revised effective date.
Continued use of our messaging services after any changes have been posted constitutes acceptance of the revised Terms.
Contact Us
Verda House, LLC
1095 Hilltop Dr #536
Redding, CA 96003
Email: [email protected]